GeneralUse of Allan Media Group LLC (aka “Cliktock”)products and services (including but not limited to Cliktock Marketing Agency) constitutes your acceptance of and agreement to comply with Allan Media Group's billing policy.All accounts are set up on a prepaid basis. Payment must be received by Allan Media Group LLC before any billable product or service is provided/activated. In the event of a trial period, payment information must be on file before your account is created. You are required to keep a valid credit/debit card on file to charge for recurring monthly subscription and overage fees. All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file. Trial subscriptions are limited to one trial per person, per product. The purchase and subsequent cancellation of multiple trials may result in permanent closure of the account. If it is determined that any user fails to pay the agreed upon monthly or annual payments by exploitation of any self billing feature, all associated accounts may be terminated immediately, without warning, and the user will be billed for all unpaid usage. Subscription billing is based on the availability of products and services within the parameters defined by their packages. Certain fees may be usage-based (e.g. in Cliktock for e-mail, texts, phone calls, hosting/bandwidth, domain names overages, courses, training, events, etc.). Payment receipts are provided electronically with each purchase, and may also be provided upon customer request.

Billing CycleCredit/Debit Card Billing

All credit/debit cards are automatically charged on the customer's specific billing cycle date.--Payment failure: In the event a credit/debit card fails to charge successfully, access to the product will immediately cease.--Deactivation: Allan Media Group LLC reserves the right to remove customer application data from its servers after nonpayment.--Cancellation of a subscription immediately closes access to the account. If there is time remaining on a subscription year, please contact support to reinstate access.

Fees--Collections Fee

In the event an account is submitted to a third-party collections service, a $35.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.--Chargebacks: If a customer initiates a chargeback, Allan Media Group LLC may assess a $50.00 processing fee for each individual chargeback.--Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

Payment Methods

Allan Media Group LLC accepts payments from most major credit cards.

Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month (or year for yearly plans) in which the customer purchased the Allan Media Group LLC subscription. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. Allan Media Group LLC will not prorate any portion of unused subscription services. All subscription fees are nonrefundable except as described below.

Account Limits

Allan Media Group LLC may provide a set amount of email, text, and telephony credits. You are responsible for the cost/charge of any use above that and will be billed automatically for that usage. Email/Text/Telephony consumption limits: amount of system resources you may consume, without extra charge, through a standard monthly billing cycle. Billing At present, email, text, and telephony (calls) are the only features for which monthly allotments have been established and additional usage fees apply. Note that any Allan Media Group LLC refund policies that exist DO NOT APPLY to usage fees. These fees are indicated here below. The fees and limitations will be updated from time to time. Your continued use of the Software is your agreement to the current rates.

Allan Media Group LLC strives to keep the fees fair:

EMAILS: $0.007 per email OR $7 for 1,000 emails

TEXT MESSAGES: $ 0.075 per segment $75 for 1,000 Segments

MAKING CALLS $ 0.13 per minute

RECEIVING CALLS $ 0.85 per minute

Email Validation $0.025/per email $10 will give you about 400 email validations

Premium Triggers & Actions $0.1/workflow premium actions

$10 will give you about 100 workflow premium actions

Auto-complete address $0.02972/search results and $0.0525/result selection

$10 will get you about 335 search results and about 190 result selections

ALL AI FEATURES ARE FREE THRU DECEMBER 2024

* NEW FEATURES - Some new features may not be listed. Ask us for more info.

All rates are based on US calls from a US number. International call rates may be different and vary. Twilio also incurs a $1.15 monthly fee for using one of their phone numbers, regardless of whether you are actively using the phone number for text/calls.You can review and monitor charges in your billing profile.

Normal, Reasonable Business Use

Allan Media Group offers unlimited features within normal and reasonable business use limits. Normal and reasonable use of unlimited plans must be consistent with the type and level of usage per typical customer in the particular plan.

Excessive Use Of Unlimited

Businesses engaging in these practices may cause a degradation in the service Allan Media Group LLC provides. Unauthorized or excessive use beyond that normally experienced by business customers may lead to account throttling, suspension, or termination. Unlimited is not to be shared with any other independent or separate account, individual or user by any means. For this reason, Allan Media Group LLC may consider “excessive” and per its sole discretion including, but not limited to:•-Unreasonable number of requests to our servers•-Volume of page views•-Volume of video views--Video streaming bandwidth consumed•-Number of videos uploaded per day, week, month...•-Number of emails sent per day, week, month...•-In addition, plans with unlimited access to features cannot, under any circumstances, be used for providing a video service, email service, or other high volume or multi-person video or email purposes. Allan Media Group LLC further reserves the right to withdraw or change any unlimited feature at any time. If Allan Media Group makes any change(s) to an unlimited feature, you will receive a notification describing the change(s) to the relevant unlimited feature and the date such changes take effect.

Package Upgrade/Downgrade

Allan Media Group’s Cliktock subscriptions are purchased on a fixed-term basis: monthly or yearly, depending on the plan you registered for. Account downgrades require communication with Allan Media Group LLC's support portal (find the link at the footer of the page) and will also go into effect the following billing cycle. It is up to the subscribing member to ensure that they have removed any data that might be lost due to a downgrade.

Refund Policies

Allan Media Group LLC has a strict NO REFUND policy. Access to the software constitutes access to proprietary information, training, resources, and materials that can be downloaded and used by the subscriber. Therefore REFUNDS are not granted for any reason. If you have problems with the software, please communicate with our excellent support staff available in our ticketing system, live chat, zoom support, office hours calls, and email at support@AllanMediaGroup.com Allan Media Group LLC may either refuse a refund request or disallow repurchase of a previously refunded product if we find any evidence suggesting fraud, refund abuse, trial abuse, or other manipulative behavior that allows use of the product without payment.

Cancellation Process, Creating a Cancellation request

A request to cancel an Allan Media Group LLC application aka Cliktock, must be initiated at least 10 days prior to the next invoice date. For Cliktock users, cancellation must be done via your account at https://app.cliktock.com Any other request to cancel an Allan Media Group application must be made via our customer support portal/email (find link at the footer of this page) with a Allan Media Group representative at least 10 days prior to the next invoice date. Customers are encouraged to keep records of all communications regarding cancellations. Until a cancellation request is made, or a cancellation is processed via the https://app.cliktock.com portal, Allan Media Group LLC will continue to treat it as an open account. Unless canceled, the billing cycle will continue, possibly resulting in a past-due account that may be turned over to a third-party collection service. It is imperative that you chat with an Allan Media Group representative or utilize the self-service option to initiate cancellation of your Allan Media Group Cliktock account. Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges. At the time of cancellation, any outstanding balance must be settled. All canceled accounts with an outstanding balance may be turned over to a third-party collection service.

Billing Disputes

Each Allan Media Group LLC, "Cliktock" customer agrees to provide Allan Media Group LLC 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Allan Media Group LLC receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before Allan Media Group LLC has been given a chance to resolve the issue, Allan Media Group LLC has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Allan Media Group LLC, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Allan Media Group LLC retains the right to collect on any Services or fees that are due. Allan Media Group LLC may submit any disputed amounts to a collection agency. Once a chargeback has been received, Allan Media Group LLC has the right to suspend the account until the matter is resolved.

Applicable Taxes

The Fees do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”). Customer agrees to pay applicable direct or indirect Taxes associated with its purchases hereunder, which, to the extent Allan Media Group LLC is legally required to collect the same, will be itemized on the product invoice. If Customer has an obligation to withhold any amounts under any law or tax regime (other than U.S. income tax law), Customer will gross up the payments so that Allan Media Group LLC receives the amount actually quoted and invoiced. If Allan Media Group LLC has the legal obligation to pay or collect Taxes for which Customer is responsible under this section, the appropriate amount will be invoiced and paid by the Customer, unless, prior to the invoice date, the Customer provides Allan Media Group LLC with a valid tax exemption certificate authorized by the appropriate taxing authority.

This document was last updated on November 14th 2024.